24/7 NOC Services
Not all NOCs are created equal: some are glorified call centres, others are based where English is certainly not their native language. At NetSumo we give you direct access to our IT technicians, who answer calls and emails themselves, and run the service from our Sheffield technical base.
Importantly, we can ‘white label’ this service in your name so that your customers call a dedicated number that’s answered as your Help Desk and tailored to your particular business needs.
Our NOC service includes:
- 24/7/365 proactive monitoring
- 24/7/365 manned NOC and response
- Dedicated phone number answered in your name
- Bespoke procedures to fit each client’s processes
- Fixed costs per unit, allowing straightforward budgeting
In addition, you gain:
- Improved service levels
- Increased customer satisfaction
- Reduced downtime during outages
- Direct customer interaction by us during issues, freeing up your engineers to deal with the problems in hand